Dr. Conrad Gottfredson on Learning at the Moment of Need

April 14, 2008 Sarah Danzl

In this podcast, Dr. Conrad Gottfredson, head of the Performance Support Lab & Seminar at the Masie Center, discusses the need for an orchestrated set of performance support tools to meet each learner’s moment of need. Dr. Gottfredson defines the five moments of need as:

  1. When learning for the first time
  2. When learning more
  3. When remembering and/or applying what’s been learned
  4. When things go wrong
  5. When things change

He discusses the requirement for a multi-channel publishing platform to ensure the currency of training information and shares with the audience why he believes performance support can be a bridge to informal learning.

About the Author

Sarah Danzl

Sarah manages the public face of Xyleme, overseeing all PR and Customer Communication. She is a specialist in written communications, media relations and reputation management. One of her favorite aspects of her job at Xyleme is working with the customers on on joint initiatives, including award applications.

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